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Download the 
We provide three expert courses to build your capabilities as a change agent:
Course 1:
The intensive master class on the tools and practice for designing behaviour change
programs targeting the community, business, landholders - anyone in fact. Full details.
Course 2:
Equips you to plan and execute successful community consultation and participation projects. This course has proven very popular with planners in councils and state agencies.
Full details.
Course 3:
Improve your confidence to facilitate any group with this one-day intensive on the skills, tools and tips to plan a group session, manage conflict, and get results from group processes. Full details.
The secret to being engaging
You can't make people engage with you or change their behaviours. But you can satisfy their über-wants. Address to Enviro 08 Convention, Melbourne 2008.
The power of buzz
Talk to Coast to Coast Conference 2006.
Behaviour change rarely happens 'in a bubble'. People need to meet each other and talk. Here's how can we help this process along. (124k PDF)
The voluntary adoption of new practices
Report on a unique research project that explored 93 personal stories with
fascintating insights into the nature of voluntary change. (484k PDF)
Consultation: what works (PDF 540k)
Address to Local Government Public Relations Conference, Wollongong, NSW, Feb 2003.
And here's the consultation checklist
we developed in the conference workshop (PDF 144k).
Public outrage, public trust (PDF 528k)
Keynote address to Waste and Recycle 2002 conference, Perth WA, Oct 2002.
Four Universal Laws of Communication
Keynote speech to Steel Can Recycling One-Day EE Conference, July 2002.
On making social change
A popular paper with insights on social change, the Seven Doors Model and evaluation.
The future of government
A talk to Marrickville Council's management team on 21st century challenges for local government, Feb 2002.
From education to social change
Presentation to Waste Educate Conference, Brisbane, Nov 2001.
Planning or democracy? Or why great planning ideas wither and die.
Talk to Communities and Places Forum, Sutherland, Nov 2001
10 tips for organisational insurgents
A talk to Hunter council stormwater managers on the art of leading change from below, Oct 2001.
Who are the Green Hats?
An insightful study on how to reach early adopters in business.
Download the full study (268k PDF)
How not to save the environment
A lecture on resisting the seduction of information.
(The inaugural Allen Strom lecture, NSW Environmental Education Conference, August 2000)
Lessons from social marketing
Things campaigners can learn from the field of social marketing - includes a summary of current social marketing theories.
(Australian Association for Environmental Education Conference, Jan 1999)
Strategy for campaigners
Taking off the gloves...mindfully, and other lessons for grass-roots campaigners
(NSW Local Government Public Relations Conference, Picton 1997)
How to make a theory of change
An engaging and collaborative method for designing programs to tackle complex social and environmental problems. (364k PDF)
Test your changeABILITY
Take this enjoyable quiz to check whether your next behaviour change project is likely to achieve its goals.
The CoCreate Guide
The complete facilitator's guide to collaborative projects.
This comprehensive step-by-step guide provides the tools, methods and approaches to facilitate collaborative
projects at the neighbourhood and catchment level where high levels of stakeholder ownership are vital.
The 218 page guide can be downloaded in full. (It's free)
The 7 DOORS page
By popular request, here's a summary of the 7 Doors model - the theory of voluntary change used in the Enabling Change training.
Here also, for the first time, is a research paper on voluntary change with fascintating insights into what it takes to change human behaviour. (484k PDF)
Success factors for community engagement
These two checklists will help maximise community
participation in your next planning, decision-making or hands-on project. (72k PDF)
Enabling EcoAction
By Les Robinson and Andreas Glanznig, published by WWF Australia.
An easy, complete guide to anyone working with the public for environmental action.
It's addressed to program managers and includes: communicating action, change models,
the arts of facilitation, leadership, action research, measurable programs, understanding audiences,
the program cycle, program planning, message and campaign design, and working with diverse cultures. (176pp)
Download entire book! (1Mb PDF).
13 steps to good practice
A best practice checklist for environmental educators and change agents.
Download the checklist (176k PDF).
Zestful activities for environmental educators
A collection of 15 fun activities
to help build groups, explore values and strategise (188k PDF).
What's best?
A decision tool
for choosing the best community education strategy (352k PDF).
When to share decisions?
Two decision tools for choosing the right level of public participation in decision making. (PDF 348k).
Summary of Diffusion Theory
A handy summary
of the change theory that focuses on the qualities of the innovation (259k PDF).
Get Read
The popular guide to writing and designing reader-friendly publications (52pp).
Download the full guide (276k PDF).
Working the Media
A short sharp guide to media management (38pp).
Download the full guide (72k PDF).
Open Your Council
How councils are rediscovering local democracy.
Download the full booklet (360k PDF).
Geoff Brown's weblog
Inspiring ideas from one of Australia's great facilitators.
Link
The Change Agency's resources for activists
An excellent Austalian site with change, facilitation and advocacy tools.
Link
The Earthshare training manual for change activists
A really useful Australian guide - especially for NGOs.
Link
Upskilling Al Gore's Australian presenters
Client: Australian Conservation Foundation
With facilitator Tony Wilson, Les developed a new worshop format for Al Gore's local presenters, to enable to them to better engage the public in climate change actions, and we trained them in how to use it.
Arabic anti-smoking campaign
Clients: Sydney South West Area Health Service and Social Change Media
Using ideas derived from Seven Doors we developed a research methodology to identify 'enabling conversations' to allow both smokers and non-smokers to negotiate healthful outcomes where there is conflict over smoking in the home (as is often the case). These conversations will be modelled in the second phase of the Ma'feesh cigara men gheir khosara (No cigarette without loss) social marketing campaign.
Practice Change in Natural Resource Management
Client: The Australian Government
This national project closely examined the experiences of four regional NRM organisations in different states. Recommendations
aimed to improve the effectiveness of regional NRM organisations as agents of 'people change'.
Effective small projects: a facilitator's handbook and evaluation tools
Client: Environmental Protection Authority (Vic)
The Neighbourhood Environment Improvement Program (NEIP) has proved to be a sound model for
collaborative community/agency action on tricky and chronic environmental problems at
the neighbourhood and catchment level. This consultancy involved developing tools and methodologies to
improve delivery and enable reflective assessment by participants.
Community engagement in water management
Client: Department of Environment and Conservation (NSW)
This consultancy included the development of case studies and original training tools to
build the capacity of water
managers to develop and manage public participation projects.
Education for Resilience
Client: State Emergency Service (NSW)
This study presents a communication model for building the resilience of vulnerable communities in the face of
natural hazards, as well as offering some solutions to the perennial problem of motivating the public on low probability hazards.
Download the full study. (PDF 248k)
Public participation in waste management
Client: Department of Environmental Protection (WA)
Advice to the DEP and Waste Management Board in WA on public participation
in decision-making for municipal waste initiatives.
Capacity-building for regional activists
Client: NSW Nature Conservation Council
A series of wide-ranging 'capacity-building' workshops
with the NCC's regional councils on the North Coast, Central West and Riverina. These primarily focused on
strategic planning to meet a rapidly changing political and institutional environment.
Public participation in decision-making
Clients: The Western Australian Local Government Association,
The Eastern Metropolitan Regional Council
Partner: Nolan-ITU
WA has experienced intense, protracted public conflicts over new waste facilities.
This consultancy looked at international best practice in community participation, recommended a
new approach and provided decision tools which aim to make communities more equal partners in decision-making
for new waste management technologies.
FULL REPORT (328k PDF)
Two useful papers are available:
The qualities of effective public participation processes (PDF 185k)
and
Two decision tools for setting the level of public participation (PDF 348k).
Strategic tools for ACF campaigners
Client: The Australian Conservation Foundation
ACF's campaigners run very complex national campaigns with limited resources.
We created an innovative set of strategic tools to focus and simpify their planning tasks.
Click here for more.