Yep…love ’em or hate ’em, difficult workshop participants are a fact of life.
Fortunately there’s a lot of ways to happily manage even the most cantankerous.
It’s partly about being prepared and devising events that don’t give free licence to unstoppable or emotional contributors, and also about having just the right words to say in the moment.
Hope you find this useful: Facilitating Difficult Participants.
All the best – Les
P.S. Next workshop details below – see www.enablingchange.com.au.